Shipping policy

# IKORA Shipping Policy

Effective Date: [Insert Date]

At IKORA, we are committed to delivering your order safely, efficiently, and with the care your purchase deserves. All orders are carefully inspected and packaged before shipment.

## Order Processing

- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During new collection launches, promotional events, or peak shopping periods, processing times may be slightly longer.

## Shipping Within Cairo, Egypt

### Delivery Time
- Standard Delivery: 1–3 business days
- Express Delivery (where available): Same day or next business day for eligible areas and orders placed before the daily cut-off time.

### Delivery Charges
Shipping fees are calculated at checkout based on your delivery address and selected shipping method. Promotional free shipping offers, when available, will be clearly displayed at checkout.

## Shipping to GCC Countries

We currently ship to the following GCC countries:

- United Arab Emirates
- Saudi Arabia
- Kuwait
- Qatar
- Bahrain
- Oman

### Estimated Delivery Time
- Standard International Shipping: 4–8 business days
- Express Shipping (where available): 2–5 business days

Delivery times are estimates and may vary depending on customs clearance, public holidays, weather conditions, or courier operations.

## Customs, Duties & Taxes

Orders shipped outside Egypt may be subject to customs duties, import taxes, VAT, or other government fees imposed by the destination country.

These charges are not included in the purchase price or shipping cost unless explicitly stated at checkout and are the responsibility of the customer.

## Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available), allowing you to monitor your shipment until delivery.

## Delivery Address

Please ensure your shipping address, contact number, and email are accurate before completing your order. IKORA is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

## Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the shipment, the package may be returned to IKORA. Additional shipping charges may apply to resend the order.

## Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and,